... N°1 in Mystery Shopping, specialising in auditing the quality of welcome and services within retailing networks. Présence Mystery Shopping, a company in the Topo Group (1975), has been working for over 15 years with leading organisations in France and aboard to evaluate and optimise the quality of retailing networks.

There are 24 people on our permanent team, all specialised consultants and project managers. We also use a network of professional collaborators including some 800 expert interviewers and 400 professional "mystery shoppers".

The way our network is set up allows us to select from among countless different profiles, which is a vital factor in conducting successful studies, and guarantees that each of our collaborators has the right specialisation for the job at hand.

Our network of professional and specialised interviewers is supervised by field experts at the head office and by managers within each region.

Présence can also help you coordinate your International Quality studies. Our International Coordination Department can conduct "your fieldwork" abroad by drawing on our network of Mystery Shopping agencies.

All the expertise necessary to provide you with a complete and highly reactive solution.